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What types of pocket watches does Distinct Lane offer?
We offer a wide variety of antique and vintage pocket watches, ranging from simple time-only pieces to highly complicated and ornate models. Our collection includes pocket & Necklace watches.
Can I return or exchange a pocket watch if I’m not satisfied with it?
Yes, we offer a 30-day return policy for all of our pocket watches. If for any reason you’re not satisfied with your purchase, you can return it to us for a full refund or exchange.
What do I do if my order is damaged?
If your package arrives damaged, please contact us immediately with photos of the damaged packaging and item. We will investigate the issue and determine the best course of action to resolve it.
If the item is still in stock, we will be happy to send you a replacement. If the item is no longer available, we will issue you a full refund.
At Distinct Lane Pocket Watch Gallery, we take great care in packaging and shipping our items to ensure they arrive in pristine condition. However, we understand that accidents can happen during transit. Rest assured, we will do everything we can to make it right and ensure you are completely satisfied with your purchase.
Can I exchange my order?
At Distinct Lane Pocket Watch Gallery, we want you to be completely satisfied with your purchase. If for any reason you need to exchange your order, please contact us within 14 days of receipt of your item.
We only accept exchanges for items that are damaged or if you received the wrong order. If you need to exchange your item for one of these reasons, please contact us with photos of the item and a description of the issue.
If we determine that an exchange is necessary, we will provide you with a return shipping label and instructions on how to send the item back to us. Once we receive the returned item, we will send you a replacement as soon as possible.
Please note that we do not accept exchanges for items that have been used, altered, or damaged through misuse. If you have any questions about our exchange policy, please don’t hesitate to contact us.
My discount code is not working, what do I do?
If you are having trouble applying a discount code to your order, there are a few things you can try:
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Make sure you have entered the code correctly. Double-check for any typos or incorrect characters.
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Check the expiration date of the code. If the code has expired, it will no longer be valid.
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Ensure that the code applies to the items in your cart. Some discount codes may only apply to certain items or collections.
If you have tried these steps and the code still isn’t working, please contact us for assistance. We may be able to help troubleshoot the issue or provide you with a new discount code if the original one has expired or is no longer valid.
How do I know if a pocket watch is authentic?
At Distinct Lane, we carefully authenticate and inspect every pocket watch in our collection to ensure its authenticity and quality. We also provide detailed descriptions and high-resolution photos of each timepiece, so you can make an informed purchase.
